Link failure problem at SNT railway ticket counter resolved, for now

GANGTOK, 27 Nov: The frequent internet link failure at the railway ticket reservation counter at Sikkim Nationalised Transport bus stand has been sorted out and is now working properly, informed Arvind Bajaj [General Manager, Bharat Sanchar Nigam Limited], while speaking to NOW! today.
“There were certain problems with the link, but it has now been sorted out and I have been informed by SNT officials that it is working properly”, said Mr Bajaj.  He stated that he was unaware of any problem till a meeting with the Secretary and General Manager SNT where he was informed about the problem, which he added was taken care of by the operational team of BSNL.
“I was informed that there was a certain problem with the software because earlier the railway booking counter had one machine but now they have three machines working there”, he further said.
Speaking on the issue of link upgradation, he stated that the demand for upgradation has to be given by the railway officials as the counter comes under their jurisdiction and only then can the BSNL take up the issue and work on it.
“Our job is just to provide the cable link between the railway booking counter situated at SNT and the BSNL office situated here at Metro Point, the rest is looked after by the railway, but as of now the matter has been sorted out”, he added.
Meanwhile, KN Bhutia [Joint General Manager, SNT] informed that two maintenance personnel [service engineers] from the railways had come to check on the problem on Monday. As of now the problem has been rectified and there is a slight improvement, he added. The main problem was not here in Gangtok but the link between Siliguri and Kolkata, which has been sorted out.
The railway booking counter uses a 64 kbps modem and the maximum output the modem gives is of 9 kbps and this is because the modem being used is very old, therefore it takes more time to process the tickets, he said and added that there were talks underway between BSNL and railway officials regarding the upgradation of the system at the counter. The booking counter is looked after by railway officials and the system and link is looked after by BSNL, SNT is just the coordinator in between, he informed.