Grievance Redressal Mechanism in Banks, Insurance and Securities Markets
by ANIL KUMAR YADAV
We are often left in a quandary when we have certain grievances related to our banking, insurance and securities & capital market investments and services. At times, even the branch managers and the sales officers at these banks and institutions are unable to resolve our grievances as we run from pillar to post seeking help and guidance.
We often get misled about the features of an investment or insurance product on account of miss-selling, get charged a fee or penalty that is exorbitant and at times the services which were promised while entering into banking relationship never get delivered. If you are such a battered service receiver/ customer, what do you do in such a situation?
We often get misled about the features of an investment or insurance product on account of miss-selling, get charged a fee or penalty that is exorbitant and at times the services which were promised while entering into banking relationship never get delivered. If you are such a battered service receiver/ customer, what do you do in such a situation?
